Refund Policy

Return & Exchange Policy – Zuno Foods

Your satisfaction matters. If something isn’t right, we’ll make it right.

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1. Return/Exchange Window:
You can request a return or exchange within 7 days of delivery.

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2. Eligibility Conditions:

· Item must be unused, pouch not opened, and in original condition

· All tags and packaging must be intact

· Must be returned in the same box it arrived in.

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3. Not Eligible For Return/Exchange:

· Items purchased on sale or special discounts

· If the pouch is torn or damaged.

· Returns requested after 7 days

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4. How to Request:

· Visit our Returns & Exchanges page

· Fill out the return request form

· Our team will arrange a reverse pickup

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5. Refund Process:

· Prepaid Orders: Refund to your original payment method within 5–7 working days after quality check

· COD Orders: Refunded via bank transfer or UPI

· You can also choose store credit for faster processing or future use

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6. Exchanges:
Once we receive the returned item and it passes inspection, your replacement will be shipped within 2–3 working days

 

 

Need Help?
Email: zunofoodspvt@gmail.com
Phone: +91-9786732015
(Monday to Saturday, 10 AM – 6 PM)